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Shipping policy

Shipping Information

All orders ship from British Columbia, Canada.


Shipping Transit Times

**PLEASE NOTE ALL SHIPPING TIMES ARE CURRENTLY NOT GUARANTEED DUE TO UNCONTROLLABLE COVID19 DELAYS.

Our current processing time is 1 to 3 business days, HOWEVER during drops and new release weeks our processing time can be 3-5 business days. Shipping typically takes approximately 5-10 business days to deliver within Canada & the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO., however, weather related delays are possible and are unfortunately out of our control. 

PLEASE NOTE: USPS can take up to 5 days to scan and update your tracking information, meaning even though your package is on its way; it will continue to read “processing” for multiple days.  

Please sign up for USA package update & alerts in real time here:

https://informeddelivery.usps.com/box/pages/intro/start.action 

 

Military APO/FPO/DPO Mail Transit times:

Transit times will vary depending on operational conditions and the unit of the addressee, and can vary from 10-45 days. Those in established bases should continue to receive regular service, while those in forward areas or engaged in operations may experience longer arrival times due to logistical constraints.

When it appears that the difficulty has occurred after the mail has left the jurisdiction of the United States Postal Service, we suggest you refer the matter to the Military Postal Service Agency. MPSA is the Department of Defense liaison agency with the Postal Service that has overall responsibility for postal operations at military locations overseas (including items scanned as delivered when the customer states the item was not received). 

APO/FPO inquiries: MilitaryMailOperations@usps.gov. DPO inquiries: DPO-Answerperson_MB@state.gov. Ask your local Post Office™ location. Call USPS® Customer Service at 1-800-ASK-USPS (1-800-275-8777).

 

    International Orders

      Tracking may not be available in all countries. Tracking to certain countries will only update once it leaves Canada. Please contact your local post office or courier for further information.

      Order Status

      • If you selected shipping with tracking- please check your emails for updates. (Please check your junk email folder also)
      • Please allow at least 72 hours for tracking to be updated. (Again, USPS can take 5+ days during recent shipping backups and delays).
      • We advise that you sign up for e-mail and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location. Link to do so: https://informeddelivery.usps.com/box/pages/intro/start.action 
      • We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.

      eChecks

      Orders made using an eCheck will not be guaranteed until the eCheck has cleared. If one or all of the items sells out before the eCheck has cleared that item will not be shipped and a refund will be issued for the item(s). If you eCheck order qualified for free shipping, and an item sells out thus disqualifying the order for free shipping, the item(s) will be refunded minus the cost of shipping. 

      Import Taxes & Duties

      Buyers from outside of Canada are responsible for any customs and import taxes incurred that may apply. Ready Set Romper is not responsible for delays or fees due to customs, duties, or taxes.

      Refused Or Undeliverable Packages

      Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.

      Refused, insufficient address, or undeliverable packages that are sent RTS (return to sender) that are received by us will be refunded minus all shipping charges plus an additional $8 USD undeliverable fee, which will be deducted from your original payment (as we are charged this by the postal system after a package is deemed undeliverable). This refund will not occur UNTIL the RTS package has been returned to RSR.  This can sometimes take multiple weeks and is out of our hands unfortunately.  Please place a new order with correct shipping address/information if you would like your items re-sent.