Returns, Exchanges and Shipping Details
Standard Shipping Rates:
FREE SHIPPING for Canadian orders >$185 (this total must be reached before shipping & after any applied discount codes).
We reserve the right to not ship to certain areas, in the event that shipping charges are too costly.
We are unable to edit/cancel an order once it is placed due to orders being processed in real time on the packing floor.
Thank you for your understanding and thank you most importantly for shopping with us at RSR!
Shipping Transit Times
**Due to country wide wild fires carriers are experiencing delays. If you have any issues you are welcome to reach out to our customer support team at email@example.com but please understand this is something that is out of our control.
Our current order processing time is 1 to 3 business days, HOWEVER during drops and during new release drops our processing time can be 3-5 business days.
Shipping typically takes approximately 5-9 business days to deliver within Canada & the USA, EXCLUDING Alaska, Hawaii, Puerto Rico and APO., however, weather related delays are possible and are unfortunately out of our control.
PLEASE NOTE: If shopping from the USA: USPS can take up to 5 days to scan and update your tracking information, meaning even though your package is in transit; it will continue to read as “processing” for multiple days. Your patience is much appreciated!
Most importantly! Please use your tracking # provided in your shipping confirmation email to stay up to date on your package. **Be sure to check your SPAM folder for emails from us, as sometimes we can be sent there in error!
Tracking may not be available in all countries. Tracking to certain countries will only update once it leaves Canada or the USA. Please contact your local post office or courier for further information.
- If you selected shipping with tracking- please check your emails for updates. (Please check your junk/spam email folder also)
- Please allow at least 72 hours for tracking to be updated. (Again, USPS can take 5+ days during recent shipping backups and delays).
- We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
Import Taxes & Duties
Buyers are responsible for any customs and import taxes incurred that may apply. Ready Set Romper is not responsible for delays OR fees due to customs, duties, or taxes.
Refused Or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.
Refused, insufficient/incorrect address, or undeliverable packages will be refunded (minus shipping charges and an $10 CAD undeliverable fee), which will be deducted from your original payment (as we are charged this by the postal system after a package is deemed undeliverable). WE MUST actually be in possession of the returned goods before the above refund shall be processed. This RTS (Return To Sender) process can take multiple weeks. Please place a new order with correct shipping address/information if you would like your items re-sent.
Contact firstname.lastname@example.org for more information and to connect with customer service.